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Vapor
E-Cigs Guarantee
We provide a 30 day warranty on all of the
products we sell. We guarantee that your product will be in working
condition on arrival. If you have any problems with any of our products
within 30 days after purchase we will either fix or repair the item.
If you have a problem with any of our products or need to return anything please read this entire page before doing anything.
What
to do if you have a problem with a product.
- First, please e-mail us about
the problem, we may have suggestions on how you can fix the problem
yourself.
- If there is still a problem,
send us another e-mail.
- Once we have decided there is no way for you to fix the
problem we will ask you to ship the item back to us. Please make sure
you include the following information with the returned product:
- A Description of what is wrong with the item and when the item stopped working.
- Your Full Name
- Your E-Mail Address
- Your Phone Number (This is optional but it could make the process faster)
- The Transaction ID# (If you do not have this it is ok but it may slow things down)
Please send the broken item(s) to:
True Vapor
P.O. Box 2596
Clackamas, OR 97015
IMPORTANT! Please
make sure the item(s) are packaged well. They should be in a bubble
mailer, a box, or at least wrapped in bubble wrap. If you send them in
a plain paper envelope they will fall out and I will not be able to return anything!
Contact Vapor E-Cigs
If you want to return a working item please contact me.
We
do not take returns on liquid. For other items there is a 15%
re-stocking fee and we do not refund shipping costs. There are also
some special conditions for certain items.
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